Introduction
Sanford Electronics, we aim to deliver your purchases—ranging from home appliances, kitchen appliances, white goods, personal care items and leisure products—in a timely and efficient manner. This Shipping Policy outlines the terms and conditions governing the shipment of products ordered through our website.
Shipping Destinations
We currently offer shipping to addresses within regions inside UAE or worldwide, subject to restrictions. Please ensure your delivery address is accurate and complete at the time of purchase, as we are not responsible for delays or failed deliveries due to incorrect information.
Processing Time
Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information, where applicable.
Shipping Methods and Delivery Timeframes
We partner with trusted carriers to ensure reliable delivery. Estimated delivery times are as follows:- Standard Shipping: 3-7 business days from the date of dispatch.
- Expedited Shipping : 1-3 business days from the date of dispatch.
Delivery times may vary depending on your location, product availability, and external factors such as weather conditions or carrier delays. Please note that these estimates are provided for guidance only and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. For orders valued below AED 199, an additional shipping charge of AED 15 will apply. Orders meeting or exceeding AED 199 may qualify for free standard shipping, subject to availability and promotional terms. The applicable shipping cost will be clearly displayed before you complete your purchase.
Order Tracking
You may monitor the progress of your shipment using the tracking number provided in your confirmation email. If you experience issues accessing tracking information, please contact our customer service team at +971522148591 - Monday to Saturday (8:00 am to 5:00 pm).
Lost or Delayed Shipments
While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. If your order has not arrived within 07 business days of the estimated delivery date, please contact us at +971522148591. We will investigate the matter with the carrier and, if the shipment is deemed lost, provide a replacement or refund at our discretion.
Damaged or Incorrect Deliveries
Upon receipt, please inspect your order immediately. If a product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at +971522148591. We will arrange for a return and provide a replacement or refund, as outlined in our Refund Policy.
Customs and Duties
For international orders, customers are responsible for any applicable customs fees, import duties, or taxes imposed by their country. These charges are not included in the product price or shipping cost and must be settled by the recipient upon delivery.
Easy and Hassle Free Return
You can return all the item for FREE within 7 days the allowed return period for any reason and without any shipping charges. The item must be returned in new and unused condition.
Contact Us
For questions or assistance regarding our Shipping Policy or your order, please reach out to our customer service team at +971522148591. We are dedicated to ensuring your shopping experience with us is seamless and satisfactory.
